Privacy Policy

Who are we?

This privacy policy is for Infatech Security Systems Limited and governs the privacy of its users.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.

Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy. We keep our privacy policy under regular review and any changes to it will be displayed on this webpage. This policy was last update on 21st May 2018.

What Information do we collect about you?

We collect information about you when you register with us or enter a contract for security systems with us. We usually collect your name, address and contact details such as email id and telephone number.  We collect only such information as is required for the lawful purpose of completing our contract with you and for providing any ongoing support that you agree with us.

Your personal information is held in a secure database. You can contact us at any time to delete your account or data held by us about you using the contact details provided below or via our online support facility otherwise your data will be automatically deleted after six years.

We use your information for contracting, delivery of service, installation of your alarm, preferred CCTVand Fire system and administrative processes (including billing and collection, system provisioning, hardware and software upgrades, technical support). Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract (our contractual obligation to provide you with surveillance services).

If you have entered into a support contract with us then we may also from time to time contact you to provide information, updates, collect information or to arrange maintenance works. Our use of your information as described above is permitted by applicable privacy laws. Our processing of your personal data is based on the legal basis (pre-)contract and partly on your and our legitimate interest.

We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies, further information about use of cookies is detailed below.

Use of Cookies

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website and to compile statistical reports on the website activity.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

How will we use the information about you?

We collect information about you to process your order and provide the service we are contracted to. Your address may be shared with our supplier in order to receive delivery of the fixtures and fittings needed to complete your installation. However, your name is never shared and all deliveries are made care of this company using an identifying reference number.

Where you have entered into a support contract with us then we will contact you from time to time to provide the services agreed to and to provide further information as needed.

Your details are not passed on to any third parties for marketing or any other purpose save as set out above.

Contact & Communication with this website

Users contacting this website andits owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but users are advised that when using such form to email processes, they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

External Links

Although this website tries to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website and its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Access to your information and correction

You have the right to request a copy of the information that we hold about you, this is also known as a Subject Access Rights. If you would like a copy of some or all of your personal information, please email or write to us at the address given below. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or to delete all data held about you. You also have the right to withdraw your consent, opt-out of receiving future marketing, and in some circumstances, you have the right to have your information transferred to you or a third party, and the right to object to profiling and automated decision making. If you feel your data has been mishandled or misused you have the right to complain to the ICO (www.ico.org.uk)

How to contact us

Please contact our Data Protection Office Ms Makwana if you have any question s about our privacy policy or information we hold about you: by email to info@infatechsystems.com

or by writing to:

Infatech Systems

Cunningham House
19-21 Westfield Lane
HarrowHA3 9ED